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Talk to PlayAreaOS
To reach PlayAreaOS, email info@playareaos.com. Tell us your venue type, your city and roughly how big the floor is, and the team replies within a few business days. The address goes straight to the people who build and run the product, so the first answer comes from someone who knows it.
How do I reach PlayAreaOS?
One address covers everything: info@playareaos.com. Sales, support for a venue already running, billing, privacy requests and press all land in the same inbox and are read by the same team, so you never have to work out which department you need.
What should I put in the email?
The more of this you send up front, the more useful the first reply will be.
- Your venue type. Kids' play area, soft-play centre, indoor playground, trampoline park, family entertainment centre, or something in between.
- Your city and country. It tells us which payroll, VAT and messaging arrangements matter to you.
- Your size. Roughly how many children can be on the floor at once, how many staff, and whether you run more than one branch.
- What you run today. Paper waivers, a spreadsheet for parties, a generic POS, a booking diary, whatever it is.
- The one thing you most want fixed. The queue at the desk, the party deposits, the rota, the payroll file. Start there and we will too.
When will I hear back?
Within a few business days, wherever you are writing from. The team sits in Dubai, so a message sent late on a Friday is usually answered early the following week. If something at your venue is stopping a sale right now, put that in the subject line and it goes to the top of the pile.
Can I look before I write?
Yes. Try it now opens the app in your browser with nothing to install, and See it work on the home page runs through a day at the desk. Pricing explains the three bundles, and switching explains how a venue moves in from what it uses today.
Already using PlayAreaOS?
Write to the same address, adding your organisation name and the branch. To upgrade, downgrade, add a tile or cancel, send the request from the subscription page inside the app and the team actions it for you. Questions about how your records are kept are answered on the trust and security page and in the privacy policy.
Where is PlayAreaOS based?
The team is in Dubai, United Arab Emirates, and the product is built for venues wherever they are. The about page explains who builds it and why.
Questions
Can I book a demo?
Yes. Email info@playareaos.com with your venue type, city and size and the team will arrange a walkthrough. If you would rather look first, the Try it now button opens the app in your browser and the home page runs a day through it.
How do I move over from the system I use now?
You bring your family list, your product list and your opening balances across from your old POS or your spreadsheets, and go live on a day that suits your venue. The switching page walks through the whole move, and the team will help if you would like a hand.
Where do I send a support question if I already use PlayAreaOS?
To the same address, info@playareaos.com. Include your organisation name, the branch and what you were doing at the time. Subscription changes such as upgrading, downgrading, adding a tile or cancelling are sent from the subscription page inside the app instead.
What happens to the details I send you?
They are used to reply to you and to help with what you asked, and for nothing else. The privacy policy explains what PlayAreaOS holds and why.